Your personal data stays yours.

Dartmoor Shots is responsible for personal data collected through this website and during direct work with clients. We act as the data controller for our own business records.

This notice is written in plain English. It covers website privacy in South Hams and the handling of information used to discuss, book and deliver video production services.

When you contact us, we may collect your name, email address, telephone number, company details, project brief and any information you choose to include in your message.

During a project, records may include schedules, location details, contributor names, permissions, invoices and client-supplied photographs, audio or footage. Please avoid sending sensitive personal information unless it is needed for the work.

Our website may also receive technical information such as IP address, browser type, pages viewed and approximate visit times.

We use contact details to reply to enquiries, prepare estimates, arrange calls and manage bookings. We use project information to plan filming, communicate with contributors and provide the agreed service.

We may use records to issue invoices, meet accounting duties, protect our systems and resolve disagreements. We do not use your project footage for promotion without your permission or a separate agreement.

We rely on different lawful bases under UK data protection law. Before a booking, processing may be necessary to take steps at your request. During a project, it is usually necessary to perform our contract with you.

We may rely on legitimate interests for basic business administration, service security and keeping a record of communications. We use consent where the law requires it, such as certain marketing messages or optional publicity use.

You can withdraw consent at any time. This does not affect processing that took place before withdrawal.

Enquiry records are normally kept for up to 12 months after the last meaningful contact if no project follows. Client and financial records are kept for as long as needed for legal, accounting and contract purposes.

Project files and footage are retained according to the agreed project terms. If no retention period was agreed, we may keep working files for up to 24 months after delivery, then review or securely delete them.

Backups may take longer to remove because they are replaced on a scheduled cycle.

You can ask for a copy of your personal data, correction of inaccurate information, deletion in suitable circumstances or restriction of processing. You can also object to processing based on legitimate interests and ask for certain data in a portable format.

Requests are normally answered within one month. We may need to confirm your identity before releasing information. You have the right to complain to the Information Commissioner's Office at ico.org.uk if you think your data has been handled unlawfully.

This website may use essential cookies or similar storage needed for basic operation. If optional analytics or marketing tools are added, they will be used only where the required consent has been obtained.

Your browser can block or remove cookies. Some site functions may then work differently. We do not use cookies to sell personal information about visitors.

We may share relevant information with trusted suppliers who help us run the business, such as email, website hosting, file storage, accounting, editing or production support providers. They may process data only for agreed purposes and under appropriate instructions.

Information may be processed outside the UK where a lawful transfer safeguard is in place. We do not sell personal data or share it for another organisation's advertising.

We use sensible access controls, secure services and limited retention. No online system can guarantee absolute security.

We may update this notice when our services, suppliers or legal duties change. The date at the top shows when the current version was last reviewed.